The most important Informations:
When shopping online, you can cancel any purchase within 14 days.
The deadline runs as soon as you have received the goods. If the last day of the deadline falls on a public holiday or on the weekend, the deadline does not end until the next working day.
If the goods are defective, you must first request a repair or exchange. If the seller does not fix the defect, you can withdraw from the contract and claim your money back.
This is how you do it:
It is best to check the General Terms and Conditions of Sale (GTC) before ordering to see whether the seller will pay for the return shipping costs.
If you do not like the online purchase, cancel the contract within 14 days.
You then have to send the goods back within the next 14 days.
To do this, send us an email to firstname.lastname@example.org that you do not like the item you purchased so that we can work on it. For example, if something is wrong with the purchased item, such as damage, etc., you can get a refund this way.
If you have decided on reinsurance within the deadline and we were in contact by email, you send the product back to our office.
What rights do you have when buying online?
With every purchase of new goods over the Internet, you have a right of withdrawal, because it is a so-called distance selling transaction. That means: You can cancel the order within 14 days without giving a reason (§§ 312g Abs. 1, 355 Abs. 1 BGB).
Declaration of Revocation
You have to clearly state that you want to withdraw. It is not enough to return the goods without comment within 14 days. You do not have to give a reason for the return. You can also cancel the contract if you have seen a cheaper offer from another provider (BGH, judgment of March 16, 2016, Az. VIII ZR 146/15).
A declaration of revocation can be as follows:
"I hereby revoke the purchase of the goods [object of purchase] ordered on [date]."
Then you have to enter your address details.
You can also enclose the declaration of cancellation with the goods that you are sending back. There is a sample form for this from the legislature. The online shops must refer to this form before ordering. If you put the revocation in the package, you should also explain it by e-mail and ask the dealer for a confirmation of receipt. Then nothing will go wrong.
You have 14 days to cancel the purchase. The period begins as soon as you have received the goods (§ 356 Paragraph 2 No. 1a BGB). If you have only received a notification from the parcel carrier that you can pick up the parcel the next day or that it has been handed over to the neighbor, the deadline does not run yet.
If you were not informed or not correctly informed about your right to cancel when you placed your order, you have twelve months and 14 days to cancel the purchase - again from receipt of the goods (Section 356 (3) BGB). You do not have the right of withdrawal forever.
You have to return the goods within two weeks of the declaration of cancellation. The deadline is the date on which you brought the package to the post office. If you have already paid for the goods by credit card or PayPal, you must not wait until the money has been transferred back to you. The dealer may refuse to repay until you have proven that you have sent the goods (Section 357 (4) of the German Civil Code). You don't have to accept a voucher. Return costs As a consumer, you have to bear the return costs regardless of the value of the goods. Unless the dealer has agreed to do this (Section 357 (6) BGB). Many providers offer this service. However, before ordering, find out about the return costs, which are mentioned in the general terms and conditions of the online shop. Then you avoid unnecessary postage.
Right of withdrawal document to return your order: